Refund and cancellation policy

We want you to get real value from MaxTrack. If a purchase is not right for you, the terms below explain when we can refund it. These terms apply to purchases made through this site and are in addition to any rights you have under applicable consumer law, which this policy does not limit.

You may request a refund within 14 days of purchase, provided you have completed less than 25 percent of the course content. Because course material is delivered digitally and immediately, a course that has been substantially worked through is treated as delivered and is not refundable.

If you bought a course by mistake, or bought the same course twice, contact us and we will correct it regardless of how much has been viewed.

Cohort places may be cancelled for a full refund up to 7 days before the start date. Cohorts run with limited seats, so cancelling later means the place usually cannot be resold.

After a cohort begins, fees are generally non-refundable. If you cannot continue because of illness, a work emergency, or similar circumstances, contact us. We will normally offer a transfer to a later cohort rather than a refund.

If we cancel or reschedule a cohort and the new date does not suit you, you will receive a full refund.

Templates and other downloadable resources are delivered instantly and are generally not refundable once downloaded. If a file is faulty, will not open, or is materially different from its description, tell us and we will fix it or refund it in full.

Email support@nexcona.ca from the address on your account, including the item purchased and the invoice number from your receipt. We aim to respond within two business days.

Approved refunds are returned to the original payment method through Stripe, our payment processor. We cannot refund to a different card or account. Banks typically take five to ten business days to post the funds after we release them.

When a refund is issued, access to the refunded course, cohort, or resource ends immediately, and any cohort seat is released.

If you are charged twice for the same item, or charged for something you did not receive, contact us and we will refund the incorrect charge in full. You do not need to be within any refund window for this.

If you believe a charge is wrong, please contact us first. We can usually resolve it faster than a bank dispute. Where a chargeback is raised, access to the disputed item is suspended while the dispute is reviewed.